This blog will help you discover the complexities related to the interpretation of customer feedback and how Online Reputation Management in SEO is a saviour when it comes to online presence.
How do search engines respond to negative feedback?
Search engines like Google analyze the nuances of online reviews, especially the sentiment and frequency of negative comments. Algorithms scrutinize the quantity and quality of unfavourable reviews and their significance concerning what they are trying to convey about the product or service.
Search engines analyze several factors, including the recency of customer feedback and the authority of the review source. These factors consolidate to influence the search engine rankings. If left unaddressed, negative reviews indicate lower levels of trustworthiness and customer satisfaction, potentially resulting in a lower SEO ranking.
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