Traveling with a family of five can often be a logistical challenge, especially when flying internationally. But our recent experience with the KLM Airlines Calgary Office turned out to be one of the smoothest, most pleasant journeys we’ve ever had. I cannot emphasize enough how grateful I am to the entire team at the Calgary office for their dedication, professionalism, and warmth.
We were planning a three-week trip to the Netherlands and France, a long-awaited vacation for our family. From the moment I contacted KLM Airlines, I was impressed. I spoke to a representative named Caroline, who immediately made me feel at ease. She patiently walked me through all the available flight options, helped us find the best itinerary based on our preferred travel dates, and ensured that our layovers were family-friendly, taking into account the time we’d need with three kids in tow.
One thing I particularly appreciated was how the staff took time to listen. Caroline asked about our children's ages and suggested seats near the rear of the aircraft where there was easier access to lavatories and extra space to move around. She even noted our children's food preferences and added them to the meal plan so we wouldn’t have to worry about it later. These small gestures made a huge difference to us as parents.
Closer to our departure date, we needed to make a change to one of the passengers' details due to a passport renewal delay. I was dreading the process, assuming it would involve long hold times and bureaucracy. But again, the Calgary office exceeded expectations. I simply called the office, and another representative, Jordan, took care of everything. He was calm, courteous, and highly efficient. Within 30 minutes, the issue was resolved, and we received updated e-tickets.
The day before our flight, I visited the office in person to ask about baggage policies and confirm our flight status. The office was welcoming and well-organized, and the staff were attentive. They printed out all necessary documents for me and even provided us with a detailed checklist of what to expect during check-in, security, and boarding. With three kids under 12, this was incredibly helpful—it allowed us to explain the process to our children and prepare them mentally for the journey ahead.
On the day of travel, everything went as planned. The check-in process at Calgary International Airport, as facilitated by KLM staff, was efficient and stress-free. Our bags were tagged and taken quickly, and the staff ensured our seating arrangement was exactly as we had requested. They even printed extra boarding passes just in case. It may seem like a small thing, but the reassurance of everything going smoothly made a huge impact on our travel experience.
Once on the plane, we were again pleasantly surprised. The staff onboard were friendly and welcoming, and they seemed genuinely happy to have families aboard. They were patient with our kids, provided activity packs, and were prompt in attending to any requests. Our kids felt special, which meant less stress for us as parents. The food was good, the in-flight entertainment had options for all age groups, and the crew regularly checked in on us.
When we arrived in Amsterdam, our bags came through on time, and we had all the information we needed for our connecting train to Paris. The thorough guidance provided by the Calgary office helped us feel confident and well-prepared throughout the entire trip. We even received an email follow-up a few days after our arrival from the Calgary team asking how our journey went—a personal touch that really stood out.
Our return trip was equally pleasant. Thanks to the Calgary office’s recommendations, we arrived at the airport early, breezed through check-in, and had ample time to enjoy the airport lounges. Once again, KLM’s flight staff took great care of us, and the experience was smooth from start to finish.
In today’s world, it’s rare to find airline support that feels truly personalized and compassionate. The team at KLM Airlines goes above and beyond. They don't just process tickets—they provide a service rooted in empathy, professionalism, and attention to detail. Traveling with children can be stressful, but KLM made it enjoyable. My entire family came back with not just beautiful memories of Europe, but also a new appreciation for what great airline service looks like.
To the entire team at KLM Calgary—thank you. You’ve earned loyal customers for life. We’re already planning our next trip, and without question, we’ll be coming back to you for all our travel needs.
Comments
0 comment