Avianca Airlines Refund and Cancellation Policy

Avianca Refund Policy

Travel plans can change unexpectedly, and Avianca understands the importance of flexibility. Our comprehensive Avianca Airlines refund policy is designed to cater to the needs of our passengers, ensuring a smooth and hassle-free experience when changes are necessary. Here's an in-depth look at Avianca's refund and cancellation policies to help you navigate your options.

Understanding Avianca's Refund Policy

Avianca offers various ticket types, each with specific conditions regarding refunds. Knowing these details can help you make the best choices when booking and managing your flights.

Refundable vs. Non-Refundable Tickets

Avianca provides both refundable and non-refundable ticket options. Here's what you need to know:

• Refundable Tickets: These tickets are typically more expensive but offer the flexibility of a full refund to the original form of payment if canceled before the flight’s departure.

• Non-Refundable Tickets: Usually more affordable, non-refundable tickets do not offer a cash refund. Instead, passengers will receive a credit, known as an Electronic Voucher, which can be used for future travel on Avianca.

How to Request a Refund

Requesting a refund for a refundable ticket is straightforward. Follow these steps:

1. Log In: Access your Avianca account.
2. Find Your Reservation: Locate the booking you wish to cancel.
3. Request Refund: Follow the prompts to cancel your ticket and request a refund.

Refunds are generally processed within 7-10 business days. For credit card purchases, the refund might appear on your next billing cycle.

Electronic Vouchers for Non-Refundable Tickets

If you cancel a non-refundable ticket, you will receive an Electronic Voucher. These vouchers can be used for future travel and are typically valid for one year from the original date of purchase. To use an Electronic Voucher, enter the voucher code when booking a new flight.

Avianca's No-Show Policy

Avianca has a no-show policy that affects eligibility for refunds or credits. If you do not cancel your reservation before the scheduled departure time and do not board the flight, the funds associated with that reservation will be forfeited.

Avianca Cancellation Policy

Understanding Avianca cancellation policy is crucial for effective travel planning. Here’s a detailed overview of how our cancellation process works:

24-Hour Cancellation Window

Avianca offers a 24-hour cancellation window that allows passengers to cancel their flights without any penalty. If you cancel within 24 hours of booking, you will receive a full refund to the original form of payment, regardless of the ticket type.

Cancelling Refundable Tickets

For refundable tickets, you can cancel your flight at any time before departure and receive a full refund. This policy provides maximum flexibility for passengers whose travel plans may change.

Cancelling Non-Refundable Tickets

When canceling a non-refundable ticket, you will receive an Electronic Voucher for future use. To cancel, follow these steps:

1. Log In: Access your Avianca account.
2. Find Your Reservation: Locate the booking you wish to cancel.
3. Cancel Flight: Follow the prompts to cancel your flight and receive an Electronic Voucher.

Same-Day Changes and Standby Travel

Avianca allows passengers to make same-day changes to their flights. If you need to change your flight on the day of travel, you can do so without paying a change fee, though fare differences may apply. Additionally, you can opt for standby travel, which allows you to fly on an earlier flight if seats are available.

Weather and Event Cancellations

In cases of weather disruptions or significant events that impact travel, Avianca may offer waivers or additional flexibility. These policies are typically communicated through our website and customer service channels.

How to Use Electronic Vouchers

Electronic Vouchers are a convenient way to manage future travel plans. Here’s how you can use them:

1. Book a New Flight: Go to the Avianca website or mobile app.
2. Enter Voucher Code: When prompted, enter the voucher code from the canceled flight.
3. Apply Electronic Voucher: The value of the Electronic Voucher will be applied to your new reservation.

Electronic Voucher Expiration and Extensions

Electronic Vouchers expire one year from the original date of purchase. It’s important to keep track of the expiration date to ensure you use them in time. In some cases, Avianca may extend the expiration date, but this is typically handled on a case-by-case basis.

LifeMiles Refunds

If you used LifeMiles to purchase your ticket, the miles will be redeposited into your account if you cancel. The taxes and fees paid will be refunded to the original form of payment. LifeMiles have no expiration date, providing added flexibility for your travel plans.

Miles Rebooking

When rebooking a flight using LifeMiles, the process is straightforward. Simply log into your LifeMiles account, select your new flight, and use your miles to complete the booking. Any difference in miles required for the new booking will be adjusted accordingly.

Contacting Customer Service

For any questions or assistance with cancellations Ticket and refunds, our Customer Service team is available 24/7. You can reach us through:

• Phone: Contact our Customer Service hotline.
• Email: Send an inquiry via our contact form on the website.
• Social Media: Connect with us on Twitter or Facebook for quick responses.

Final Tips for Hassle-Free Cancellations

1. Keep Confirmation Numbers Handy: Always save your flight confirmation numbers for easy reference.
2. Check Electronic Voucher Balances: Regularly check your Electronic Voucher balances and expiration dates.
3. Monitor Flight Status: Stay informed about your flight status, especially during weather disruptions.