Understanding the Lowe’s Customer Satisfaction Survey

The Lowe’s survey is an online feedback form where customers can rate their in-store or online shopping experience. It helps Lowe’s improve services, product quality, and overall customer satisfaction. In return, participants are often entered into sweepstakes or receive a discount coupon for their next purchase.

The survey is hosted at lowes.com/survey and is accessible to customers who recently made a purchase at any Lowe’s retail store in the United States, Puerto Rico, or Canada.

Why Is Your Receipt Important?

Your Lowe’s receipt contains essential information that proves you made a purchase and qualifies you to participate in the survey. Without it, you won’t be able to access the survey page or provide relevant feedback tied to a specific transaction.

Key Receipt Information Required at lowes.com/survey

Here are the specific details you’ll need from your Lowe’s receipt to successfully start the survey at lowes.com/survey:

1. Time of Visit

This is the exact time you completed your purchase. It is usually printed near the top or bottom of the receipt. Entering the correct time helps the system verify your visit and direct your feedback to the right store and timeframe.

2. Total Amount Spent

You’ll need to input the total amount spent during your visit. This figure is used to match your entry with the transaction stored in Lowe’s system. Make sure to enter it exactly as shown on the receipt (e.g., $57.42).

3. Store Number

Each Lowe’s location has a unique store number, typically located at the top of the receipt. This identifier ensures your feedback is routed to the correct store, so the relevant management team can address your comments.

4. Terminal Number

The terminal number refers to the specific register or checkout device used for your transaction. It's also found near the top or bottom of the receipt. This data helps Lowe’s pinpoint the checkout location where the transaction occurred.

5. Transaction Number

Also called a receipt ID or transaction ID, this number uniquely identifies your purchase. It may be labeled as "Trans #,” “TRN,” or “Transaction ID.” It ensures your survey entry is tied to the exact purchase you made.

6. Date of Purchase

The purchase date is a critical component. You’ll be asked to select or type in the date you visited the store. This helps verify that your survey is within the valid participation period (typically within 7 days of purshase).

Example Layout from a Lowe’s Receipt:

Here’s what a sample Lowe’s receipt might look like (sections relevant to the survey are highlighted):

With the above data, you’d be ready to head over to lowes.com/survey and begin the feedback process.

How to Take the Lowe’s Survey at lowes.com/survey

Now that you know what information you need, here’s a step-by-step guide on how to complete the survey:

Step 1: Visit the Official Survey Site

Go to www.lowes-com-survey in your preferred browser. Make sure you’re visiting the legitimate Lowe’s survey website to protect your information.

Step 2: Choose Your Language

You’ll be prompted to select your preferred language — English, Spanish, or French (for Canadian residents).

Step 3: Enter Receipt Details

Carefully enter the information from your receipt, including:

Time of Visit

Store Number

Terminal Number

Transaction Number

Total Purchase Amount

Date of Purchase

Step 4: Complete the Survey

Answer all the questions honestly. You’ll be asked about:

Overall satisfaction

Cleanliness of the store

Helpfulnss of the staff

Availability of products

Checkout experience

Suggestions or complaints

Step 5: Submit and Enter Sweepstakes

At the end, you may be asked if you want to enter the Lowe’s sweepstakes, where you could win a $500 gift card. If so, you’ll need to provide your name, phone number, and email address.

Common Issues and How to Fix Them

1. Invalid Receipt Information

If the system says your information is invalid, double-check that you’ve entered:

All digits correctly

The right format for the date and time

The correct store and terminal number

2. Survey Expired

Lowe’s surveys must be completed within a certain number of days after purchase—usually 7 days. If it’s been too long, your receipt will no longer be valid for the survey.

3. Website Not Loading

If lowes.com/survey isn’t loading:

Try a different browser

Clear your cache and cookies

Check your internet connection

If the site is still down, try again later or report the issue to Lowe’s customer service.

Why You Should Take the Survey

Taking the Lowe’s survey is more than just a task—it’s an opportunity. Here’s why:

✅ Influence Store Improvements

Your feedback goes directly to management and corporate decision-makers. That means cleaner stores, better products, and improved services the next time you visit.

✅ Win Rewards

Survey participants can enter sweepstakes for a chance to win a $500 Lowe’s gift card—a great incentive for a few minutes of your time.

✅ Customer Empowerment

Lowe’s values customer voices. By filling out the survey, you become part of the solution in enhancing your local store’s performance.

Survey Eligibility Requirements

Before taking the survey at lowes-com-survey, ensure you meet the following criteria:

Must be 18 years or older

Legal resident of the U.S., Puerto Rico, or Canada

Must complete the survey within 7 days of purchase

Only one entry per receipt

Employees and their families are not eligible

Tips for a Smooth Survey Experience

Keep your receipt in a safe place until you complete the survey.

Use a stable internet connection.

Complete the survey in one sitting (it takes about 5–10 minutes).

Be honest with your feedback — positive or negative.

What Happens After the Survey?

Once you complete your survey at lowes-com-survey, Lowe’s uses your responses to:

Train employees

Improve product selection

Redesign store layouts

Fix customer service issues

And if you opted into the sweepstakes, you’ll be entered for a chance to win the monthly prize!

Final Thoughts

Participating in the Lowe’s survey at lowes.com/survey is a simple yet impactful way to have your voice heard. To get started, you only need some key details from your receipt — including the time and date of your visit, total amount spent, store and terminal numbers, and the transaction ID. With these in hand, you're just a few steps away from influencing change and possibly winning a generous prize.