By utilizing WhatsApp automated and a sophisticated bot for business Fintech companies can streamline onboarding and KYC by completing the process in a matter of minutes instead of weeks.
Breaking the Onboarding Bottleneck
A new user signing for a digital loan app or investment platform typically has to deal with a lengthy list of needs including identification proof, verification of address signatures, address verification, and so on. By moving this process onto WhatsApp and other messaging apps, businesses make the process simpler. Users can now upload Aadhaar, PAN, or other documents via chat and receive immediate verification using integrated systems.
Step-by-Step Guided Process
A chatbot that is a business chatbot is an onboarding assistant virtual. It can help explain which documents are required, confirm uploads, and guide the users to Aadhaar and eSign DigiLocker integration. This will ensure a seamless experience which ensures that customers are supported at each step of the way.
Speedier Compliance with Regulations
Fintech companies must adhere to rigorous KYC as well as RBI regulations. WhatsApp automatization makes sure that no step is skipped -by reminding customers to fill out forms, confirming documents immediately and securely storing documents.
Enhancing User Experience
Instead of lengthy forms and calls, users can enjoy a more conversational onboarding experience. Users simply respond to the chatbot's queries or upload their documents and get immediate confirmation. This creates trust and helps encourage more registrations.
Benefits at a Glance
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Reduced time to board From days to hours
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Lower operating costs through lower manual verifications
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Better Customer satisfaction with immediate approvals
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More in line with the standards of regulatory compliance
Through the integration of WhatsApp automated processes in their onboarding processes, fintech firms can grow more quickly, delight their customers and keep in front of compliance issues.
