What is GenAI in Pega?
Generative AI (GenAI) in Pega Infinity 24.2 is not just an enhancement—it’s a built-in AI assistant that enables rapid configuration, guided development, and intelligent recommendations across the Pega ecosystem. From application design to decision logic generation, GenAI works as a co-developer, accelerating outcomes with minimal manual effort.
It acts as a bridge between natural language input and functional application output—allowing users to describe what they want in plain English and get working configurations, process flows, and rules generated automatically.
Major GenAI Features in Pega Infinity 24.2
Let’s dive into the most exciting GenAI-enabled functionalities introduced in this release.
🧩 1. Blueprint – From Prompt to App
The Blueprint feature allows users to input simple prompts like “Build an employee onboarding application” and watch GenAI generate:
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Case types
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Personas
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Data models
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Workflows
This prompt-to-app capability radically reduces time spent in the initial design phase and empowers both developers and business users to move from idea to prototype in minutes.
🤖 2. GenAI Coach
GenAI Coach is an AI-guided assistant embedded into the Pega developer environment. It provides real-time support by:
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Explaining complex rules
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Suggesting fixes for configuration issues
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Recommending best practices
It enhances productivity while also making the platform more accessible to newcomers, especially those starting their journey through Pega Online Training programs.
🔍 3. Knowledge Buddy
A key productivity tool in 24.2, Knowledge Buddy allows users to interact conversationally with Pega documentation, case data, or organizational knowledge bases. This GenAI-driven feature eliminates the need to search through multiple tabs, enabling instant access to relevant guidance.
🧠 4. GenAI for Decisioning
In Pega Customer Decision Hub (CDH), GenAI improves real-time decisioning capabilities by:
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Generating adaptive treatment strategies
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Optimizing next-best-action (NBA) decisions
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Enhancing personalization based on context
Marketing, sales, and service teams benefit from more relevant engagement and improved business outcomes.
Benefits of GenAI Integration in Pega Infinity 24.2
The GenAI enhancements in Pega Infinity 24.2 offer tangible value across departments and industries. Here are the core benefits:
⏱️ 1. Faster Development Cycles
GenAI eliminates much of the manual configuration required in early-stage app development. Tasks that once took days—like building case types or designing personas—can now be completed in minutes using natural language prompts.
🧰 2. Empowered Business Users
By simplifying the development process, GenAI opens up the Pega platform to business stakeholders without a technical background. This enables organizations to truly embrace low-code principles and drive innovation from within.
Many learners engaging in Pega Online Training now focus on mastering both technical and AI-assisted tools, which is crucial for future-proofing their skills.
📊 3. Enhanced Decision Accuracy
AI-generated decision strategies take into account real-time data, customer intent, and contextual variables. This leads to more accurate, adaptive business decisions—resulting in higher conversion rates and improved customer satisfaction.
💡 4. Consistency and Quality Assurance
With GenAI Coach offering best-practice recommendations, applications built within Pega Infinity 24.2 demonstrate improved quality and maintainability, reducing the need for rework and costly post-deployment fixes.
Real-World Applications of GenAI in Pega
🏦 Financial Services
A multinational bank used GenAI Blueprint to launch a new customer onboarding workflow. What previously took four weeks was prototyped in just two days, cutting design time by over 75%.
🏥 Healthcare
A hospital network integrated GenAI into its care management platform to personalize patient journeys. The decision hub used adaptive treatments, leading to a 28% increase in engagement across outreach campaigns.
🛒 Retail
A global retail brand deployed GenAI for returns and claims automation. GenAI Coach assisted junior developers in building efficient workflows with minimal oversight, slashing the average handling time by 40%.
What’s New for Pega Practitioners?
The rise of GenAI has redefined the skill sets required for modern Pega professionals. It’s no longer enough to understand case types and data objects—now, developers must know how to interact with GenAI to build faster, smarter applications.
As a result, Pega Training programs are evolving to include modules on:
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GenAI Blueprint usage
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Decisioning strategies with AI support
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Automating workflows using GenAI Coach
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Managing ethical and responsible AI configurations
Training paths that integrate GenAI topics help learners stay competitive in the job market and prepare them for certifications like CSA, CSSA, and CLSA, which now place greater emphasis on AI-assisted capabilities.
The Future of GenAI in Pega
The 24.2 release is just the beginning. Pega has indicated plans to expand GenAI functionality in future versions, including:
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Enhanced integration with external GenAI models (e.g., OpenAI, Azure OpenAI)
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Voice-to-app capabilities
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Generative UI recommendations
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Auto-tuned performance enhancements based on user behavior
Professionals preparing for long-term success in the Pega ecosystem must embrace continuous learning and stay aligned with these advancements.
Final Thoughts
Pega Infinity 24.2’s GenAI enhancements are transforming how enterprise applications are developed, deployed, and optimized. With tools like Blueprint, GenAI Coach, and Knowledge Buddy, organizations can build intelligent systems faster and more efficiently than ever before.
For individuals pursuing Pega Training or already working in the platform, it’s clear that GenAI is not just a trend—it’s the future of low-code automation. Staying updated on these features is essential for career growth and enterprise success.
