Troubleshooting Common Laundry Machine Issues

No matter how advanced or durable your laundry equipment is, occasional issues are inevitable—especially in high-demand environments like hotels, hospitals, and commercial laundries. Understanding how to identify and troubleshoot common problems can prevent operational delays, reduce repair costs, and maximize machine uptime.

At Mariot Kitchen Equipment, we supply top-tier laundry machines across the UAE—and we back our clients with reliable technical support and practical knowledge. This guide will walk you through the most frequent laundry equipment issues and how to address them efficiently.

Why Troubleshooting Matters

Every minute of downtime in a busy laundry facility translates to:

• Delayed room readiness in hotels

• Interruptions in patient care for healthcare facilities

• Increased labor costs

• Customer dissatisfaction

Learning basic troubleshooting allows your staff to quickly isolate problems and take appropriate action, even before a technician arrives.

1. Washer Won’t Start

Possible Causes:

• Power cord is unplugged

• Tripped circuit breaker

• Door not closed or locked properly

• Faulty door switch

• Control board malfunction

Troubleshooting Steps:

• Ensure the unit is plugged in and the outlet has power

• Check the circuit breaker or fuse box

• Open and firmly close the door

• Listen for the "click" sound indicating the door has latched

• If everything appears fine but the washer still won’t start, contact Mariot Kitchen Equipment for inspection

2. Washer Not Draining Properly

Possible Causes:

• Clogged drain hose or filter

• Blocked or kinked drain line

• Broken pump

• Error with water level sensor

Troubleshooting Steps:

• Clean the drain pump filter (usually located at the bottom front of the machine)

• Inspect the drain hose for clogs or bends

• Run a rinse and spin cycle to test flow

• If water remains inside, the pump may need replacement—call Mariot for servicing

3. Washer Is Vibrating Excessively

Possible Causes:

• Machine is unlevel

• Load is imbalanced

• Shock absorbers or suspension rods are worn

• Overloading or underloading

Troubleshooting Steps:

• Use a spirit level to ensure the washer is balanced

• Distribute laundry evenly inside the drum

• Avoid washing single heavy items alone

• If shaking persists, professional adjustment of internal components may be required

4. Dryer Not Heating Up

Possible Causes:

• Tripped high-limit thermostat

• Faulty heating element

• Blocked lint filter or exhaust duct

• Faulty thermal fuse

Troubleshooting Steps:

• Clean the lint filter and exhaust vent

• Confirm machine has proper gas or electric supply

• Run a cycle and check for warmth inside the drum after 5 minutes

• If there’s no heat at all, contact Mariot for heating element or fuse inspection

5. Dryer Takes Too Long to Dry

Possible Causes:

• Clogged lint filter

• Blocked vent or exhaust hose

• Overloaded drum

• Moisture sensor malfunction

Troubleshooting Steps:

• Clean lint screen before every cycle

• Inspect the vent for blockages

• Reduce load size

• If the issue persists, the moisture sensor may need recalibration or replacement

6. Washer Leaves Clothes Wet After Spin

Possible Causes:

• Spin cycle not completing

• Excessive load weight

• Blocked drainage system

• Worn belt or motor issue

Troubleshooting Steps:

• Ensure the spin cycle is selected and completing

• Reduce load and redistribute items

• Clean the drain pump filter and hose

• If machine spins but doesn’t remove enough water, internal parts may need servicing

7. Leaking Washer or Dryer

Possible Causes:

• Door seal damage

• Detergent drawer overflow

• Loose hose connection

• Cracked drum or tub seal

Troubleshooting Steps:

• Check and clean door gasket

• Use only the recommended detergent amount

• Tighten hose connections

• Inspect for visible cracks or damage

Important: Leaks near electrical components are dangerous. Power off the machine and call Mariot immediately.

8. Unusual Noises During Operation

Possible Causes:

• Foreign objects in drum (coins, pins, etc.)

• Worn bearings or belt

• Loose drum or motor mounts

• Misaligned drum

Troubleshooting Steps:

• Stop the machine and check inside the drum

• Run an empty cycle and listen for grinding or banging sounds

• If the noise continues, it’s time to call a Mariot technician for mechanical inspection

9. Machine Display Shows Error Codes

Modern commercial laundry machines display error codes to help pinpoint issues.

Common Error Codes:

• E1/E2 – Drainage issues

• F01/F03 – Water heating or temperature fault

• E04 – Overfill or leak

• F06 – Motor or control board issue

What to Do:

• Refer to the machine’s user manual

• Reset the machine if safe

• If the code persists, contact Mariot Kitchen Equipment for diagnostic support

Preventive Tips to Avoid Common Problems

• Clean lint filters and drain pumps regularly

• Train staff on proper machine usage and loading

• Perform routine checks (see our Maintenance Guide)

• Avoid overloading or underloading machines

• Schedule periodic professional servicing with Mariot

Why Trust Mariot Kitchen Equipment?

At Mariot, we don’t just sell machines—we support your entire laundry operation from installation to long-term performance. Our clients benefit from:

• Reliable commercial and industrial machines

• Fast diagnostic and repair services

•  Spare parts availability across the UAE

•  On-site technical training for staff

•  Preventive maintenance contracts

We’re your laundry equipment partner, committed to keeping your business running efficiently.

Contact Us for Support

If your laundry machines are acting up, don’t wait until operations come to a halt. Get in touch with our expert support team today.

📞 Landline: +971 4 288 2777
📱 Mobile: +971 50 995 5446
✉️ Email: admin@mariotkitchen.com

Connect with Mariot Kitchen Equipment on social media:

• Facebook: facebook.com/mariotuae

• Instagram: instagram.com/mariotuae

• YouTube: Mariot UAE Channel

• Pinterest: pinterest.com/mariotkitchen

• LinkedIn: Mariot Kitchen Equipment on LinkedIn

Final Thoughts

Troubleshooting common laundry machine issues is an essential skill for any business that relies on reliable and consistent laundry operations. By understanding what to look for and knowing when to call in the experts, you can avoid costly downtime and maintain smooth workflows.

At Mariot Kitchen Equipment, we’re here to help you keep things running—clean, efficient, and problem-free.

Machines may have problems—but with Mariot, solutions are never far away.