1. Know Your Needs
Before diving in, pause and think: What problem are you trying to solve? Ivanti ITSM offers a wide array of features, such as DEX Scoring and Edge Intelligence—that can predict and prevent issues before users even report them But without clarity on your goals, these tools can feel overwhelming.
Try this: Sit with your team and map out which parts of your current process are broken or wasting time. Focus on specific pain points—like slow incident resolution or inefficient asset tracking, and match them to Ivanti’s capabilities.
2. Set Clear, Measurable Goals
Knowing your problems is great, now define what success looks like. Want to reduce incident response time? Aim for something like “20% faster ticket resolution within three months.
Specific metrics make progress visible and help build support across the organization. They offer motivation for the team and clarity for stakeholders and leadership.
3. Create Your Implementation Plan and Prioritize
Ivanti Cloud is user-friendly, but structure matters. Begin with core ITSM processes—incident, problem, and change management—and layer in other modules like asset or spend intelligence as you mature
If your organization is going through mergers or acquisitions, try integrating features like data center discovery up front. This gives you a clean starting point before layering complexity onto your ITSM environment aptimized.com+1aptimized.com+1.
4. Design Your Setup Thoughtfully
This is where the rubber meets the road. Customize your Ivanti instance by:
-
Tailoring forms and fields for incident, problem, change, and asset workflows
-
Automating steps—such as escalations and approvals—to cut down manual work
-
Building dashboards that surface KPIs aligned with your goals
A thoughtful setup translates your implementation plan into a usable system that feels intuitive for your team
5. Build a Sustainable Training & Support Model
Even the best rollout can flop without people behind it. Make sure your staff feel confident before launch:
-
Provide hands-on training and walkthroughs
-
Share quick-reference guides and tips
-
Appoint internal subject matter experts (SMEs) to answer questions on the fly
This helps the team operate Ivanti ITSM like a trusted ally—not a foreign platform.
Why These Steps Truly Matter
Without this guidance, teams often fall into classic traps—like launching without readiness, working with vague goals, or skipping training. By following these five steps, you’ll:
-
Align Ivanti with what you actually need
-
Demonstrate progress through clear metrics
-
Deploy efficient workflows instead of brittle processes
-
Build confidence and reduce frustration among users
Ready to Level Up?
Ivanti ITSM is more than software, it’s the hub of your IT operation. When implemented thoughtfully, it transforms how your team responds, resolves, and evolves.
At Aptimized, we love helping teams bring these steps to life. If you'd like to explore a guided roadmap or have questions about your unique circumstances, just reach out—we’re here to help.
