How To Request A Refund With Princess Cruises?

Whether your plans changed or the cruise line canceled your sailing, this comprehensive 1700-word guide will walk you through exactly how to request a refund with Princess Cruises while maximizing your chances of success.

Understanding Princess Cruises' Refund Policy

Before requesting a refund, it's crucial to understand Princess Cruises' cancellation policies. The amount you'll receive - or whether you qualify for a refund at all - depends on three key factors:

1. Your fare type: Refundable vs non-refundable rates

2. When you cancel: Before or after final payment date

3. Reason for cancellation: Personal choice vs cruise line cancellation

Refundable vs Non-Refundable Fares

Princess offers both refundable and non-refundable fare options:

• Refundable fares: Typically 10-20% more expensive but allow cancellations with full refunds up to final payment date

• Non-refundable fares: Lower prices but may only offer future cruise credit rather than cash refunds

Pro Tip: Always check your booking confirmation for specific terms before assuming your fare is refundable.

Cancellation Timeline Matters

The closer you cancel to your sail date, the more you'll potentially lose:

• 90+ days before sailing: Full refund (for refundable fares)

• 89-45 days: 50-75% refund

• 44-30 days: 25-50% refund

• 29-0 days: Typically no refund, only potential FCC

Step-by-Step: How To Request A Refund With Princess Cruises

Follow this proven process to get your refund as quickly and easily as possible.

Step 1: Gather Your Booking Information

Before contacting Princess, have ready:

• Booking/confirmation number

• Ship name and sail date

• Original payment method details

• Reason for cancellation (if applicable)

Step 2: Cancel Through Your Original Booking Channel

The refund process differs based on how you booked:

If you booked directly with Princess:

1. Log into your Princess Cruises account

2. Navigate to "Manage My Booking"

3. Select "Cancel Reservation"

4. Follow prompts to complete cancellation

If you used a travel agent:
Contact your agent directly - they must process the cancellation

For group bookings:
The group leader or travel agency must handle cancellation

Step 3: Submit Your Refund Request

For fastest processing:

• Online: Through the cancellation portal

• By phone: 1-800-PRINCESS (1-800-774-6237)

• By email: customerrelations@princesscruises.com

Important: If you cancel online, still call to confirm refund processing.

Step 4: Get Confirmation in Writing

Always request:

• Cancellation confirmation number

• Refund amount and timeline

• Any future cruise credit details

Step 5: Monitor Your Refund

• Credit card refunds: 7-14 business days

• Checks by mail: 4-6 weeks

• Future cruise credits: Email within 14 days

Special Refund Scenarios

Cruise Line-Initiated Cancellations