AI Chatbots Market Size & Share Analysis: Industry Growth Trends

Rajul123

posted on 2 months ago — updated on 1 second ago

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As per the latest data, the AI chatbot industry is expected to grow to $22.6 billion by 2031, with a remarkable CAGR of 27.8% from 2024 to 2031.

Meticulous Research®, a premier global market research firm, has published a new report titled “AI Chatbots Market - Global Opportunity Analysis and Industry Forecast (2024-2031)”. This report indicates that the AI chatbots market is expected to reach $22.6 billion by 2031, reflecting a CAGR of 27.8% from 2024 to 2031.

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The AI chatbots market is undergoing substantial growth, propelled by multiple key factors including the rising adoption within the IT and telecom sectors, a strong emphasis on enhancing self-service capabilities, increased utilization of generative AI models, and a growing need for 24/7 customer support. However, the market's growth is hindered by concerns related to data privacy and security.

Additionally, the escalating demand for automating business processes, integration with smart devices, and the increasing deployment of AI chatbots in the retail and e-commerce sectors provide significant opportunities for market players. Conversely, the market faces challenges due to misconceptions and a lack of awareness surrounding AI chatbot solutions. Major trends shaping the AI chatbots market include the growing popularity of voice-enabled chatbots, increasing adoption for customer interactions, and advancements in natural language processing.

Key Players:

The AI chatbots market features a moderately competitive landscape, comprising large and small global, regional, and local players. Key market participants include OpenAI OpCo, LLC (U.S.), Microsoft Corporation (U.S.), Google LLC (U.S.), Amazon Web Services, Inc. (U.S.), NVIDIA Corporation (U.S.), International Business Machines Corporation (U.S.), Perplexity AI, Inc. (U.S.), Zoho Corporation Pvt. Ltd. (U.S.), GET JENNY OY (Finland), Acuvate (U.K.), Freshworks Inc. (U.S.), Jasper AI, Inc. (U.S.), Anthropic PBC (U.S.), Writesonic, Inc. (U.S.), and Next IT & Systems LLC (UAE).

The AI chatbots market is segmented by offering, organization size, deployment mode, medium, and end-use industry. The report evaluates industry competitors and provides an analysis at both regional and country levels.

Among the offerings, the platforms segment is anticipated to dominate, accounting for 73% of the market share in 2024. The growth of the IT and telecommunications sector is driven by the increasing adoption of AI chatbot platforms to manage various customer inquiries, demand for multilingual support, and capabilities that allow for cost reductions while servicing multiple users.

In terms of organization sizes, the large enterprises segment is projected to capture a 64% market share in 2024. This growth is attributed to the necessity of managing high volumes of queries and complaints, a strong demand for minimizing wait times in customer service, and an increasing focus on understanding customer preferences for personalized responses.

For deployment modes, the cloud-based segment is expected to lead with a 57% market share in 2024. The rapid adoption of cloud-based AI chatbots enables 24/7 customer support from any location, improving the customer experience. Their application in retail and e-commerce sectors enhances customer assistance, while rising demand for omnichannel support and capabilities in data collection and analysis contribute significantly to growth.

Among the mediums analyzed, the websites segment is projected to lead with a 63% share in 2024. The widespread adoption of website-based AI chatbots provides an effective model for online interaction, enhancing user experience. This trend is bolstered by a focus on improving businesses' digital presence and understanding customer needs.

Regarding end-use industries, the IT & telecommunications segment is expected to dominate, with a 31% market share in 2024. This growth is driven by the increasing use of AI chatbots within these sectors to manage high query volumes, enhance operational efficiency, reduce costs, and improve customer satisfaction. The demand for analyzing customer data to gain insights into preferences plays a significant role in this growth.

Geographic Review:

This research report provides a comprehensive analysis of key geographic regions, including North America (U.S., Canada), Europe (Germany, U.K., France, Italy, Spain, Switzerland, Netherlands, Rest of Europe), Asia-Pacific (China, Japan, India, South Korea, Singapore, Australia & New Zealand, Indonesia, Rest of Asia-Pacific), Latin America (Brazil, Mexico, Rest of Latin America), and the Middle East & Africa (UAE, Israel, Rest of Middle East & Africa).

Among the regions analyzed, North America is projected to hold a 39% market share in 2024. This dominant position is bolstered by the strong presence of key companies providing AI chatbot solutions, increasing demand for AI-powered customer support, and a significant focus among industry leaders on aligning with consumer preferences to improve customer engagement.

To gain more insights into the market with a detailed table of content and figures, click here:https://www.meticulousresearch.com/product/ai-chatbots-market-6026

Key questions answered in the report-

Which are the high-growth market segments based on offering, organization size, deployment mode, medium, and end use industry?
What was the historical market for AI chatbots?
What are the market forecasts and estimates for the period 2024–2031?
What are the major drivers, restraints, and opportunities in the AI chatbots market?
Who are the major players, and what shares do they hold in the AI chatbots market?
How is the competitive landscape in the AI chatbots market?
What are the recent developments in the AI chatbots market?
What are the different strategies adopted by the major players in the AI chatbots market?
What are the key geographic trends, and which are the high-growth countries?
Who are the local emerging players in the AI chatbots market, and how do they compete with the other players?