Real Stories: Welsh Households Benefiting from Free Boilers

What Are the Free Boiler Schemes?

The free boiler schemes are part of larger government efforts to tackle fuel poverty and reduce carbon emissions. These schemes are funded through major energy companies and aim to help qualifying households upgrade outdated, inefficient boilers with new, energy-efficient models  at no cost to the resident.

Basic Eligibility Criteria:

• Receiving certain benefits (e.g., Pension Credit, Universal Credit)

• Low household income or vulnerable conditions (health-related, age, etc.)

• An existing boiler that is broken or inefficient (typically 15+ years old)

• Low EPC (Energy Performance Certificate) rating (D, E, F or G)

• Living in council tax bands A-D in Wales (for GBIS)

Real Story 1: Pensioners in Merthyr Tydfil

John and Susan Davies, both in their 70s, had relied on their old boiler for over two decades. In recent years, the system had become increasingly unreliable, requiring frequent repairs. With winter approaching, they found themselves facing a difficult choice — invest thousands into a new boiler or continue using space heaters to save money.

After learning about the ECO4 scheme through their local council, they discovered they were eligible for a free boiler replacement. A surveyor assessed their property, and within weeks, they had a brand-new, energy-efficient boiler installed.

Impact:
The couple reported immediate improvements. The new boiler not only kept their home consistently warm but also reduced their gas bill by nearly 30%. For them, it was about more than money — it was peace of mind during the coldest months of the year.

Real Story 2: A Single Mum’s Relief in Bridgend

Leanne Morgan, a single mother of two, was living in a privately rented property where the boiler had stopped working mid-winter. She was using electric heaters to warm the house, which sent her electricity bills soaring and barely made a difference.

Initially unaware that tenants could apply for the scheme, she eventually found out that with her landlord’s permission, she could benefit from the same grants. After completing a quick assessment, the application was approved. A modern combi boiler was installed within three weeks.

Impact:
Leanne shared that her children were sleeping better, her bills were lower, and she no longer worried about emergency heating costs. It gave her back control over her home environment.

Real Story 3: Fuel Poverty Tackled in Rural Powys

In more isolated parts of Wales, such as Powys, residents often rely on oil heating or outdated electric systems. Gareth Thomas, a farm worker living in a rural bungalow, was one such resident. His property had no access to mains gas, and he relied on an inefficient oil boiler installed in the early 2000s.

Through the ECO4 scheme’s off-gas funding pathway, Gareth qualified for a boiler upgrade alongside loft insulation. Despite his initial scepticism, the process was smooth, and the installers ensured minimal disruption to his daily routine.

Impact:
Within a month, Gareth noted a noticeable difference in how warm the house stayed, even on the coldest nights. He also saw a substantial drop in oil consumption — a financial and environmental win.

How the Process Works

Residents who believe they might be eligible can typically begin by completing an eligibility check online or through a local energy advice centre. Here’s what the process usually looks like:

1. Initial Check: Basic questions about household income, benefits, heating system, and EPC rating.

2. Property Survey: A qualified assessor visits the home to confirm the details and conduct an EPC check if needed.

3. Approval: If the household qualifies, a plan for installation is scheduled.

4. Installation: Most boiler replacements are completed in one day by certified professionals.

5. Follow-Up: Residents receive guidance on operating their new system efficiently.

It’s worth noting that the schemes do not require upfront costs or repayments from eligible applicants. The goal is to provide long-term heating solutions for those who need it most.

A Wider Impact on Communities

While the individual stories highlight the personal benefits, the larger-scale impact is significant. The free boiler programs have:

• Helped thousands of Welsh households stay warm

• Reduced carbon emissions by replacing older, inefficient systems

• Lowered energy bills, giving residents financial breathing room

• Improved health outcomes, particularly for the elderly and those with respiratory conditions

In Wales, where many properties were built decades ago and still rely on outdated heating, the schemes are modernising infrastructure while addressing social needs.