Here's a comprehensive overview:
1. Customer-Initiated Cancellations
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Timing: If you wish to cancel your order, it's crucial to act promptly. Once an order has been processed or shipped, cancellation may no longer be possible.
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Procedure: To request a cancellation, contact Fe Shop's customer support as soon as possible. Provide your order number and relevant details to facilitate the process.
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Limitations: If the order has already been processed or dispatched, you may need to follow the return process instead of cancellation.
2. Fe Shop-Initiated Cancellations
Fe Shop reserves the right to cancel orders under certain circumstances:
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Product Unavailability: If an item is out of stock or discontinued.
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Pricing Errors: In cases of incorrect pricing or product information.
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Suspected Fraud: If fraudulent activity is suspected in relation to the order.
In such events, Fe Shop will notify you of the cancellation and process a full refund to your original payment method.
3. Returns and Refunds
If cancellation isn't possible due to order processing or shipping, you may consider returning the product:
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Eligibility: Returns are accepted within a specified period (e.g., 30 days) from the date of delivery, provided the product is unused, undamaged, and in its original packaging.
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Process: Contact customer support to initiate a return. Provide necessary details, including your order number and reason for return.
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Shipping Costs: You may be responsible for return shipping costs unless the return is due to an error on Fe Shop's part or a defective product.
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Refunds: Once the returned product is received and inspected, Fe Shop will process a refund to your original payment method.
4. Contact Information
For cancellations, returns, or any inquiries:
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Customer Support: Reach out via the contact methods provided on Fe Shop's official website.
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Response Time: Fe Shop aims to respond to customer queries promptly to ensure a smooth shopping experience.
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