OPERATIONAL ANALYTICS FOR HEALTHCARE SERVICES

Author: Gurrit Kaur Sethi, Healthcare Management Expert

Running healthcare service business operations is akin to conducting an orchestra – ensuring that the myriad of talent, equipment, infra etc. comes together to deliver good patient care services – good medical outcomes with good hospitality services, food and a superb overall experience. And all this, with a smile and ensuring that the people undergoing the treatment also smile so we need to ensure that there is optimal pain management – for the patient, as well as for all the myriad of talent delivering these services, and of course for all the business stakeholders… I am taking the liberty of calling operational analytics the pain management system for healthcare operations – allowing for spewing up the right data for data driven decisions.

Analytics is a critical business tool for every business. The complexity may vary from industry to industry, also to the level of detail each business manager may require. Good analytics can propel the business in the right direction. While analytics typically has been around for most industries for multiple decades now, the operational analytics in healthcare has generally lagged. Even today, while the bigger corporates do indulge amply in this, the smaller businesses are yet to take advantage of this, or even fully understand the need to use this at all.

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