The latest report by IMARC Group, titled “Speech Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity, and Forecast 2024-2032,” offers a comprehensive analysis of the speech analytics market share. The report also includes competitor and regional analysis, along with a breakdown of segments within the industry.
The global speech analytics market size reached USD 2.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach USD 12.6 Billion by 2032, exhibiting a growth rate (CAGR) of 18.5% during 2024-2032.
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Speech Analytics Market Trends:
The increasing demand for enhanced customer experience is driving the global market. Moreover, the proliferation of big data and advancements in artificial intelligence (AI) and machine learning (ML) technologies are enabling more sophisticated and accurate speech analytics solutions. Furthermore, the growing need for compliance and risk management in highly regulated industries such as finance and healthcare are propelling organizations to adopt speech analytics to monitor and ensure adherence to policies and regulations.
Additionally, the shift towards cloud-based solutions is facilitating easier deployment and scalability of speech analytics tools, making them more accessible to businesses of all sizes. The integration of speech analytics with customer relationship management (CRM) systems and other business intelligence tools is also enhancing the ability of organizations to derive actionable insights.
Speech Analytics Market Scope and Growth Analysis:
The scope of the speech analytics market is broadening as organizations across various sectors recognize its potential to transform customer service and business operations. The increasing adoption of omni-channel communication strategies, which necessitate advanced analytics to maintain consistency and quality across all customer touchpoints is supporting the market. Moreover, the rise of multilingual and cross-cultural markets is creating demand for more versatile speech analytics tools capable of processing diverse languages and dialects. The integration of speech analytics with other advanced technologies, such as real-time sentiment analysis and predictive analytics, is further enhancing its utility beyond traditional customer service applications, expanding into areas like sales optimization and fraud detection.
Additionally, the growing focus on employee performance management and training is driving companies to adopt speech analytics to assess and improve communication skills and compliance with organizational standards. Besides, advancements in AI and ML are enabling the development of more intuitive and user-friendly speech analytics platforms, making them accessible to a wider range of businesses. Furthermore, the need for enhanced security and privacy features in analytics tools is propelling the demand for solutions that can ensure data protection and compliance with regulations.
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Competitive Landscape:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
- Almawave S.p.A.
- ASC Technologies AG
- Avaya
- Calabrio, Inc.
- CallMiner
- Clarabridge
- GemaTech
- Genesys
- inContact (NICE Systems)
- OnviSource Inc.
- OPEX Hosting
- Verint System Inc.
Speech Analytics Market Segmentation:
Our report has categorized the market based on region, type, deployment, enterprise size and end use.
Breakup by Type:
- Solution
- Service
Breakup by Deployment:
- On-premises
- Cloud-based
Breakup by Enterprise Size:
- Small and Medium Enterprises
- Large Enterprises
Breakup by End Use:
- BFSI
- IT and Telecommunication
- Retail
- Healthcare
- Government
- Hospitality
- Others
Breakup by Region:
- North America (USA, Canada)
- Europe (Germany, France, UK, Italy, Spain, Russia, others)
- Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, others)
- Middle East/Africa
- Latin America (Brazil, Mexico, others)
Key Highlights of the Report:
- Market Performance (2018-2023)
- Market Outlook (2024-2032)
- Porter’s Five Forces Analysis
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain
- Comprehensive Mapping of the Competitive Landscape
About US:
IMARC Group is a global management consulting firm that helps the world’s most ambitious changemakers to create a lasting impact. The company provide a comprehensive suite of market entry and expansion services.
IMARC offerings include thorough market assessment, feasibility studies, company incorporation assistance, factory setup support, regulatory approvals and licensing navigation, branding, marketing and sales strategies, competitive landscape and benchmarking analyses, pricing and cost research, and procurement research.
Contact US:
IMARC Group
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