context‑aware insights, integrates IoT & CRM data, automates logging tasks, and boosts first‑time fix rates and customer satisfaction.
Agentforce for Field Service is transforming field operations with intelligent AI agents that act as real-time digital assistants for technicians. By integrating IoT data, CRM systems, and contextual knowledge, Agentforce guides technicians step-by-step, automates documentation, reduces human error, and improves first-time fix rates. It enables faster onboarding, streamlined workflows, and better customer satisfaction — helping field service teams become more agile, informed, and efficient.
