If you need to modify your flights, knowing how Alaska Airlines handles refunds will save you both time and money. This guide provides answers to your questions about what to do with refunds, cancellations, and travel credits from Alaska Airlines.
At Tours N Travel Pro, we make navigating refunds easier. If you have questions or need help with Alaska Airlines, contact us directly at +1-866-383-9353 or email support@toursntravelpro.com.
1. Alaska Airlines 24-Hour Risk-Free Cancellation
Passengers who book on Alaska Airlines can cancel within 24 hours of booking and receive a full refund. The rule stands only if the departure time is at least 24 hours away from when you booked your ticket.
All fares are included, and this policy works for flights booked on Alaska Airlines’ official website, their app, or over the phone. During this time, you don’t have to worry about charges for cancelling your booking.
Tip: If you book through a third party, including online travel agencies, cancellation terms may vary. For assistance, contact Tours N Travel Pro, and we’ll help manage the process on your behalf.
2. Refundable vs Non-Refundable Tickets
Alaska Airlines sells both tickets that can be refunded and those that cannot be. It’s important to understand these differences so that you aren’t surprised by the outcome of your cancellation request.
Refundable Tickets:
There are no fees for cancellations and refunds when booking these fares. You are allowed to cancel up until departure and get the money back to the card you used for booking.
Non-Refundable Tickets:
These tend to be low-priced, although there are more rules. People whose flight is cancelled will be given a credit instead of a refund. You can apply your credit to a future flight with Alaska Airlines, but usually, you have just 12 months to do so.
Pro Tip: If your travel plans are uncertain, booking a refundable fare is a smart choice. Not sure which fare is right for you? Give Tours N Travel Pro a call at +1-844-622-0310, and we’ll help you choose the right option.
3. How to Request a Refund
If you are eligible for a refund, there are two main ways to request one:
Online:
Visit Alaska Airlines' official website and go to the "Manage Reservations" section. Enter your confirmation code and last name, find your booking, and follow the prompts to cancel and request a refund.
By Phone or With Help:
If you’re unsure or face any issues, you can contact Alaska Airlines directly at 1-800-252-7522. Alternatively, reach out to Tours N Travel Pro, and our travel experts will handle the entire process for you.
4. Flight Delays, Cancellations, and Schedule Changes
If Alaska Airlines cancels your flight or makes a significant schedule change, you may be eligible for a full refund—even on non-refundable tickets. Refunds are typically granted in the following cases:
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The flight was cancelled by the airline
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Delay of more than two hours
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Major changes to departure or arrival times
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Missed connections caused by airline disruptions
If your flight was impacted and you’re not sure what you’re entitled to, Tours N Travel Pro can help you understand your rights and secure the appropriate refund or credit.
5. Travel Credit: What You Need to Know
If you cancel a non-refundable ticket, you’ll likely receive a travel credit instead of a cash refund. Travel credits can be used for future bookings with Alaska Airlines under the following terms:
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Credits are issued in your Alaska Airlines account
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They must be used within 12 months of the original booking date
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Credits are not transferable to other passengers
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Can only be used for future flights or associated services
Be sure to keep track of expiration dates. If you need help using your credit, our team at Tours N Travel Pro is ready to assist.
6. Special Circumstances for Refunds
An exception may be made by Alaska Airlines, and a refund can be granted differently to certain passengers. These include:
Medical Emergencies:
When a serious medical problem stops you from travelling, you can ask Alaska Airlines to consider giving you a refund. You will usually need to have documentation.
Military Orders:
Service members serving on active duty may receive a refund if travelling because of deployment. The review requires these documents to be shown.
Bereavement or a Family Emergency:
Alaska Airlines will consider requests for flexibility when compassion is needed. Every request like this should include proper, completed documentation.
Need guidance in these situations? Our agents at Tours N Travel Pro can walk you through the process and improve your chances of a successful refund request.
7. Refund Processing Time
Refunds for credit or debit card purchases typically take 7 to 14 business days to process. For cash or check payments, it may take up to 20 business days. If you haven’t received your refund within the expected time frame, follow up with Alaska Airlines or let Tours N Travel Pro step in to speed things up.
Final Thoughts
Being aware of the Alaska Airlines refund policy can spare you both time and money. If you can, pick the right fare, cancel your ticket on time, and know the exceptions to have greater chances of being refunded or receiving travel credit.
If planning a trip seems daunting or you’d rather skip arguing with someone in customer service, Tours N Travel Pro is here for you. Our team helps Alaska Airlines passengers directly and makes getting a refund as easy as possible.
We’re here to make travel easier—even when plans change.
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