QuickBooks users may encounter error messages such as QuickBooks has stopped working or QuickBooks not responding when trying to open QuickBooks Desktop, causing the screen to freeze or become unresponsive. These issues can arise from several different causes, such as an outdated Windows version, system settings issues, insufficient resources, corrupted data, or missing QBWUSER.ini files. In this guide, we will examine the root cause of this issue and provide important troubleshooting steps to fix this. Let’s get started.
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Reasons why QuickBooks is not responding?
Reasons for why QuickBooks won’t open or does not respond are as follows:
- Using outdated Windows.
- Corrupted or damaged data.
- Missing/ corrupted QBWUSER.ini file.
Solutions To Fix QuickBooks Not Responding Issue
When QuickBooks does not respond, your accounting tasks can be on hold. Therefore, fixing it is crucial. We have listed troubleshooting steps below that can help you tackle this error.
Solution 1: Rename the QBWUSER.ini File
If your QBWUSER.ini file is corrupted or missing, renaming it might fix the error.
Important: Renaming the QBWUSER.ini file will clear the list of your previously accessed company files, so you will need to manually reopen your company file.
Steps to Rename the File:
- Go to the folder where the QBWUSER.ini file is located. This directory may help you: Users[YourUserName]\AppData\Local\Intuit\QuickBooks[Year].
- If the folder isn’t visible, you may need to enable the display of hidden files and folders.
- Right-click on the QBWUSER.ini file. Choose the Rename option.
- Append ".old" to the filename (resulting in QBWUSER.ini.old).
- Rename the EntitlementDataStore.ecml file.
- Launch QuickBooks Desktop again.
Solution 2: Update Windows
An outdated Windows may cause system compatibility issues, and due to this, QuickBooks may not work or respond properly.
- Press the Windows logo key.
- Open the Windows Start menu.
- Type “Settings” in the search field.
- Choose Settings from the search results.
- Click on Windows Update.
- Now, click the Check for updates.
- Download and Install the updates.
- Once done, restart your computer.
Solution 3: Reinstall QuickBooks
Step 1: Uninstall QuickBooks
- Open the Windows Start menu.
- Search for “Control Panel.” Then, open it.
- Select Programs and Features or Uninstall a Program.
- From the list, choose the version of QuickBooks Desktop you wish to uninstall.
- Click on Uninstall/Change. Select Remove.
- Click Next.
- If you don’t see this option, log out and log back into Windows as an administrator (or a user with admin rights).
Step 2: Reinstall QuickBooks Desktop
After the uninstallation is complete, go ahead and install QuickBooks Desktop again. During the installation, QuickBooks will automatically set up new folders and rename the existing ones.
Conclusion
We hope this guide helped you fix the QuickBooks not responding issue. Now that QuickBooks is working smoothly, you can manage your finances without any interruptions.
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