How IP Phone Service Helps Small Businesses?

When it comes to IP phone service, many people think that this solution is exclusively for medium and large businesses. However, VoIP technology - voice data transmission via the Internet - has many advantages for small businesses as well. In this article, we will analyze how exactly the best small business phone service helps small businesses develop.

Small Business Needs That IP Phone Service Solves                       

Let's look at some typical tasks that small companies solve:

Increase the number of customer requests

A potential buyer tries to call the store, gets a busy line, does not wait for an answer, and goes to a competitor. IP telephony for business solves this problem due to multi-channel. A virtual PBX can handle a large number of calls simultaneously: forward them to available managers and line them up if there are more calls than available operators.

In this case, a voice secretary can be connected to the telephony. If all managers are currently unable to answer the call, the client will be able to leave a message or listen to useful information.

Increase sales

Some shoppers may have difficulty understanding an online store's offerings immediately away. For example, while purchasing clothing, you should estimate the size and confirm the availability of shipping to another city. It is difficult and time-consuming to seek the necessary information on the website, and calling the seller is prohibitively expensive. As a result, it is easier for the buyer to decline the transaction and search for the product elsewhere. 

When connecting the best small business phone service, you can install a special widget to order a callback. It is enough to leave a phone number in the form, and the online store manager will contact the buyer in a few minutes and answer all questions. Another option for quick communication is the 8-800 number. Its key feature is that the outgoing call will be free for the client, regardless of where he is calling from.

The best small business phone service allows you to organize a virtual presence in the regions to increase sales. People often do not want to answer a call from an unfamiliar number from another region. With IP telephony, a company with a physical office in any given location acquires a local number - this is what local clients will see when calling.

Reduce communication costs

The best small business phone service allows to significantly reduce small business expenses on communication with clients. Business telephony that works using VoIP technology is a cost-saving solution. Since voice data is transmitted via Internet channels, the provider's service costs are several times lower than in the case of traditional telephony. At the same time, tariffs are highly flexible - they can be easily customized for specific business tasks.

Increase customer confidence in the company.

If a company only posts a mobile number on its website, customers often distrust this decision. They start to suspect that it is a one-day company. The doubts are justified: it is easy to change a mobile number and disappear with the customer's money.

Monitor the work of employees.

Even if you have a quality product and prompt communication with customers, the company's employees can cause problems. Managers do not tell about the product well, do not bring customers to the deal, and do not respond to customer requests promptly. In the case of traditional telephony, it can be difficult to control the work of managers. And the company, meanwhile, loses profit.

The best small business phone service allows you to keep an archive of calls for further analysis. At the same time, PBX can be integrated with CRM - then all calls will be displayed in manager cards. This will allow you to quickly study the history of negotiations for each employee, identify problems in communication with clients, and take action.

Keep your company number when moving.

Let's say a company rents a space with a connection to a city telephone line - that is, the number is tied to the address. At some point, the owner increases the rent, which is why the company has to move and get a new number. It turns out that some of the clients with the old number are inevitably lost.

When connecting to IP telephony, the provider assigns a number not to a physical address, but to a PBX user. No matter how many times a company moves from place to place, the number will always remain its own.

In Conclusion

IP phone service improves small business operations by raising client requests, increasing sales, lowering communication costs, fostering customer trust, tracking employee performance, and retaining company numbers throughout relocations. This versatile and cost-effective solution assists small businesses in increasing productivity and customer satisfaction, ultimately driving development and success.