Telecom operations management involves the use of software and system to efficiently manage networks, services, applications, infrastructure and customers for telecom operators. It provides tools for functions like revenue assurance, customer experience management, virtual network configuration and optimization, network inventory management and others. With growing digitization and reliance on internet, mobile networks and other telecom services, efficient management has become essential for telecom operators to provide seamless connectivity and support burgeoning customer demands.
Market key trends:
One of the key trends driving growth in the telecom operations management market is growing adoption of cloud-based solutions. Legacy on-premise systems have limitations in terms scalability, flexibility and meeting dynamic network and customer needs of modern digital era. Cloud-based solutions allow operators to optimize infrastructure, reduce costs and enable automation while maintaining efficiency, reliability and security of operations. With advantages like pay-as-you-go pricing model, easy upgradability and integration, cloud is emerging as the preferred deployment approach for telecom operations management. This is expected to significantly support market revenues over the forecast period.
Segment Analysis
The global telecom operations management market can be segmented based on component, deployment type, organization size, application and regional analysis. Based on component, the solutions sub-segment is expected to dominate the market owing to rising adoption of analytical solutions by telecom operators to streamline their network operations. This helps telecom operators gain real-time visibility into their network operations and ensure optimal customer experience.
Key Takeaways
The Global Telecom Operations Management Market Size is expected to witness high growth.
North America is currently the largest market for telecom operations management given the early adoption of advanced technologies. However, Asia Pacific region is expected to experience the fastest growth over the forecast period due to rising digitalization and increasing number of telecom subscribers in countries like China and India.
Key players operating in the telecom operations management market are Ericsson, Huawei, Nokia, IBM, Amdocs, Cisco, Oracle, CSG International. Ericsson offers several operations support system and business support system solutions that help telecom operators improve network performance, reduce costs and enhance customer experience. Similarly, Huawei provides an end-to-end operations support system solution that leverages big data analytics and AI for predictive maintenance and proactive issue resolution.
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