Healthcare Chatbots Market Growth Accelerated by Increasing Adoption in Healthcare Facilities

Chatbots are computer programs that simulate conversations with human users via auditory or textual methods. Healthcare chatbots are gaining popularity as they provide quick access to healthcare information to patients and assist medical practitioners in handling patient queries efficiently. Chatbots help diagnose medical conditions, book appointments, order lab tests and manage insurance claims digitally without direct human intervention. Their 24/7 availability and capability to address repetitive queries massively reduce workload pressures on hospitals and clinics.


Market key trends:

One of the key drivers of the healthcare chatbots market is the increasing adoption of chatbots by healthcare facilities to ease the burden on their staff. As chatbots are able to address a large volume of basic queries automatically, it allows doctors and nurses to devote more time for complex cases. This has helped improve staff productivity and efficiency at hospitals. With chatbots proving their effectiveness, more clinics and medical practices are incorporating them in their patient management workflows. It is estimated that over 70% of healthcare organizations will use chatbots for customer service and support by 2025. This rapid rise in integration of AI-powered chatbots by the healthcare industry is fueling the market growth.

Segment Analysis: The global healthcare chatbots market is segmented on the basis of component, application, deployment mode, end user and region. The component segment is further divided into software and services. The services sub segment dominated the market in 2022 owing to the growing need for assisting patients with queries and keeping them engaged.

Key Takeaways
Global Healthcare Chatbots Market Size is expected to witness high growth over the forecast period of 2023 to 2030.

Regional Analysis: North America dominated the healthcare chatbots market in 2022 and is expected to continue its dominance over the forecast period. This is due to the presence of major players and growing adoption of advanced technologies in the healthcare sector of countries like the US and Canada. The Asia Pacific region is expected to grow at the fastest rate owing to rising healthcare expenditure and increasing focus of players to tap opportunities in emerging economies of China, India and South East Asian countries.
Key players operating in the healthcare chatbots market are Ironscales, Cofense (PhishMe), Infosec Institute, KnowBe4, PhishLabs, Wombat Security Technologies, Barracuda Networks, Mimecast, Proofpoint, CyberFish, DataEndure, FireEye, Smooth Phish, Votiro, XM Cyber, Lucidworks, Digital Defense, Getlabs, Avanan, Greathorn.

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